Utilização de um modelo analítico-comportamental diagnóstico de problemas organizacionais em uma coordenação de qualidade de vida de uma universidade pública

Abstract

Behavior Analysis (BA) studies human behavior as a predictable and modifiable phenomenon, while organizational behavior management (OBM; organizational behavior management) applies its principles to organizational contexts. Within the field of OBM, behavioral systems analysis integrates the foundations of BA with general systems theory (GST), proposing functional approaches to understanding complex systems. The behavioral systems engineering model (BSEM), derived from this integration, organizes performance analysis across six interdependent levels, ranging from cultural variables to managerial behaviors. Considering the scarcity of applied models for functional performance analysis in brazilian public institutions, particularly within the university context, this study aimed to assess the diagnostic utility of the BSEM in identifying variables that maintain problematic patterns in a public university unit. A qualitative and exploratory design was adopted, employing data triangulation, through the integration of semi-structured interviews, document analysis, and direct and indirect observations. The systematic analysis based on the six levels of the model enabled the identification of behavioral contingencies and metacontingencies relevant to institutional performance. The results indicated the presence of structural deficiencies, weaknesses in feedback systems, excessive dependence on bureaucratic procedures, and the need for formalization of managerial processes. It is concluded that the BSEM proved to be a useful tool for functional diagnosis in public organizations, supporting the formulation of interventions aligned with actual contingencies and contributing to overcoming management practices centered exclusively on the individual.