Desenvolvimento de uma ferramenta de suporte no atendimento psicológico na Universidade Federal do Maranhão UFMA

Abstract

The use of technologies in psychological care has proven essential, especially after the social distancing imposed by the COVID-19 pandemic. Remote psychological care, carried out through videoconferences, applications and online platforms, has guaranteed the continuity of treatments, and expanded access to mental health, especially for individuals in remote regions or with mobility difficulties. This study aims to explore the use of technologies in psychological care and propose the development of an online service platform/software at the Federal University of Maranhão (UFMA). The methodology adopted included scientific and technological prospecting based on bibliographical research on technological tools for psychological care and search on technological bases from the National Institute of Industrial Property (INPI) and Captera. The work also involved applied research with the construction of the psychological care tool. The prospecting of technological tools showed that the majority of scientific publications related to online psychological care were produced during the pandemic, highlighting the importance of technology to maintain the therapeutic bond. The analysis of computer program records at INPI revealed solutions such as "Psicologia Viva" and "e-Psique", which exemplify the application of technologies in the psychological field. The proposed Psychological Care System was designed with 11 (eleven) screens, including features such as: system authentication; generation of general and specific reports; kanban; patient registration; filter by name; reporting; email sending; meetings tab; chat with patients, and scheduling screen. The research concludes that psychological care technologies offer significant advantages, such as increased access and continuity of treatment. The Psychological Care System developed will allow greater agility and quality of care, contributing to the functional improvement of the UFMA Health Care and Actions Division/PROAES. Furthermore, the study reinforces the importance of intellectual property and technology transfer as strategic tools for innovation in the mental health sector.