CUSTO HUMANO E ESTRATÉGIAS DE MEDIAÇÃO NO TRABALHO DOS DESENVOLVEDORES DE SOFTWARE EM SÃO LUÍS (MA): COMO FICA A QUALIDADE DE VIDA NO TRABALHO?

Abstract

Work is an instrument for constructing meaning, acquiring identity and historicizing man in society. It is a central category in human life, providing financial support, but in addition, it integrates our psychic dimension, with no possibility of neutrality regarding the subject's mental health. Work is configured in today's world under the pillars of flexible accumulation, which is characterized by flexibility, precariousness, informality and the deregulation of social rights. The process of digital transformation that the world is going through has been driving the expansion of the Information Technology (IT) area. The IT sector, simultaneously acting as a production automation agent, providing services and advising other business areas of the industry, is emerging in the country at this time. The area has gained strategic importance for organizations and has become a product with high added value. In a central or timid way, IT was present in almost all debates regarding productive restructuring, new forms of capital accumulation and the centrality of work. In the era of Industry 4.0, the importance of software developers stands out software – a key player in the digital production chain, responsible for creating and improving systems that allow the automation of processes and communication between machines; which, with the computerization of companies, has exponentially increased the demand for these professionals. Scientific research shows that there is a direct relationship between the work of software developers software and illnesses related to mental health, such as stress and anxiety; and physical health, such as a sedentary lifestyle and poor posture. However, no studies were found with the Ludovicense population. The concept of Quality of Life at Work (QWL), from the workers' point of view, according to the Ergonomics of Activity Applied to Quality of Life at Work (EAA_QWL), is formulated based on the representations they construct of the organization of which they are part . This research had as its field of study São Luís (MA) and its main objective was to analyze the relationship between Human Cost at Work (CHT), Individual and Collective Mediation Strategies (EMICs) and QWL of software developers. software. To this end, we sought to detect CHT and EMICs to fulfill the tasks; in addition to identifying the aspects that structure the definition of QWL of these professionals. The research is applied in nature, with a qualitative approach, descriptive and exploratory, with a case study design. The reference population is made up of 25 software developers software, chosen for convenience, interviewed based on a semi-structured script, based on the QWL Assessment Inventory. Data processing was carried out using the software iRaMuTeQ, using the EAA_QVT as its epistemological and methodological basis for understanding, interpreting and analyzing the data obtained. The highest CHT index was cognitive, with an amplitude of 62.1%. In relation to EMICs, the highest prevalence was those referring to cognitive CHT with an affective nature, totaling 51.8% of the interviewees' verbalizations. Questions related to gender, time in the profession and education were discussed; stress; physical and mental fatigue; active and passive relaxation; sleep hygiene and others. It is clear that, despite CHTs, developers are able to adopt satisfactory EMICs to maintain their physical and mental health, without serious damage.